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PurposeCOVID-19 and its measures such as physical distancing have shifted consumer payment behaviors toward cashless payment. Physical distancing is likely to remain a norm for some time to come and will be relevant in any future pandemics. This study aims to examine the impact of consumers' perceived value of cashless payment on their use intention in the physical distancing context, with the mediating role of psychological safety and the moderating role of trust propensity.Design/methodology/approachThis study used a survey method to obtain data from 690 consumers in an Asian emerging market, i.e. Vietnam. The data were analyzed using different statistical methods, including structural equation modeling.FindingsResults show that perceived value of cashless payment positively affects use intention, and this effect is mediated by psychological safety. Furthermore, trust propensity has a positive moderating effect on the link between perceived value and psychological safety.Practical implicationsThis study's findings provide implications for retailers and other stakeholders in implementing and promoting cashless payment systems, especially in the physical distancing context.Originality/valueThis study is among the first attempt to explain the relationships between consumers' perceptions, feelings of psychological safety and use intention toward cashless payment in the physical distancing context. The study's findings may also be relevant to any future pandemics.
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Today, in Uzbekistan, the number of retail store chains is increasing. In their work, the latest technological achievements are used in order to satisfy the demands and needs of our people. Especially in the conditions of the COVID-19 pandemic, it has been highlighted that retail enterprises operating on the basis of network marketing, based on the needs and demands of the population, are operating in the form of large supermarkets and small stores. In this article, based on the latest information, we analyzed the brands "Korzinka", "Makro", "Havas", "Carrefour"operating in Uzbekistan. © 2022 ACM.
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Although the importance and benefits of logistics integration in omni-channel (OC) retailing have been discussed in the literature, the impacts of logistics integration from the dimension of internal and external logistics remain unknown. To fill this gap, this study aims to investigate the relationships among internal and external logistics integration capabilities, supply-chain integration (SCI), and financial performance (FP) in OC retailing based on the dynamic capability view. An empirical study is conducted based on a survey of 230 OC retailers in China's market. Factor analysis and regression analysis are conducted to examine the hypotheses of the proposed conceptual model. The quantitative analyses show that the internal logistics integration capability is significantly related to the external logistics integration capability, and they both have positive effects on SCI, while the external logistics integration capability generates a higher impact (i.e., almost 1.5 times that of the internal logistics integration capability). The numerical results also demonstrate that the logistics integration capabilities and SCI have similar positive effects on FP (i.e., all the relevant regression coefficients show values around 0.25), and SCI plays a partial intermediary role in the relationships between logistics integration capabilities and FP. Furthermore, the quantitative evidence addresses the fact that the FP is not influenced by OC retailers' characteristics, indicating a fair business environment in the OC retail industry.
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PurposeThis study explores workforce related adaptation by e-tailers during social distancing causing crises (SDCC) and provides a conceptual framework.Design/methodology/approachA grounded theory based approach has been used wherein about 120 news articles were analyzed to understand the real-world measures taken. 50 journal papers were also referred to. A typical qualitative methodology, including open, and axial was used.FindingsIn the early stages, panic buying emerged as the key disrupting factor which necessitated staff shortage management. In the long term, e-tailers can adapt to prevent reverse worker migration and modify their hiring and training processes.Research limitations/implicationsThis study synthesizes knowledge on workforce-related adaptation by e-tailers and offers considerable potential for future research as well as the development of case studies and consulting services for the industry. Two research propositions are offered that can guide hypothesis generation and further studies can be conducted in sectors other than retail also.Practical implicationsThis study puts forward propositions based on theoretical dimensions for managers adapting to workforce-related problems during SDCC. The pandemic has led to vast unemployment and the shutting down of a number of businesses across the globe due to economic downfall. Hence, this study has economic and social implications.Originality/valueThis study is unique as it is one of the few that delves into e-tailers' workforce- related adaptation as SDCC evolves and contributes to a body of literature which is scarce.
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Many researchers have studied purchasing motives at retail hypermarkets and modern retail scales. However, it is still rarely found in micro or nano-scale retail stores though nanostores are much higher, especially in developing countries. Therefore, this study aims to analyze the factors that motivate someone to buy goods at the nanostore. The research was done using the explanatory survey method. The number of samples is 210 respondents. The data were process using confirmatory factor analysis. The research location is in a big city in Indonesia, namely Bandung City. This city is a city of tourism and trade. The results of the study prove that 12 factors determine consumer motives for shopping at nanostores. These 12 factors are grouped into three: product attributes, self-orientation, and service guarantees. Although this study was conducted on consumer nanostores, the study results contribute to marketing theory, where service assurance is an important part of consumers' purchase motives. This study shows the retailers must understand consumers' buying motives and use the results of this study to increase sales turnover. The results of this study, when used by retail entrepreneurs, are predicted to increase customer satisfaction and loyalty. Service guarantees are the main attraction for consumers to shop at nanostores and this is a new thing in the concept of purchasing motives. For the future, it is recommended to continue the study of purchase motives in modern countries. The concept of service guarantee needs to be researched to find out whether service guarantee can increase the loyalty of large, medium, and nanostore retail consumers.
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Gedryf deur die totale koste van eienaarskap, handel en tegnologiemededinging tussen die Verenigde State van Amerika en China, en die COVID-19-pandemie, ondergaan wereldwye voorsieningskettings 'n groot herstrukturering wat binnekort die besigheid en ekonomie oor die hele wereld sal transformeer. Onlangs het voorsieningskettings met end-totend-integrasie vir premium landbouvoedselprodukte as 'n nuwe sakemodel na vore gekom. Hierdie artikel ondersoek hoe hulle moet funksioneer, en identifiseer die voorsieningskettingstruktuur / - produksie / - besigheids toestande wat nodig is vir hul ontwikkeling. Ons bestudeer 'n premium voorsieningsketting wat bestaan uit baie klein plase wat piesangs van topgehalte produseer, een integreerfirma en duisende kleinhandelwinkels. Ons gebruik industrie- en besigheidsdata om 'n meervoudige roete-vloei-gebaseerde model te kalibreer van plase tot integreerder tot kleinhandelaars/markte. Ons gebruik dan sensitiwiteitsanalise om die belanghebbendes se besluitgedrag te analiseer, en identifiseer en bespreek drie hoofbesluitkwessies: kontrakboerdery, kapasiteitstrategie en besigheidsrobuustheid. Vir kontrakspesifikasie is kontraktering op prys, eerder as hoeveelheid, bevorderlik om die belange van die belanghebbendes te koördineer. Vir die kapasiteitstrategie moet die integreerder rou produkte van baie klein plase verkry eerder as minder groot plase. Vir besigheid se robuustheid kan die integreerder steeds robuuste winste verseker deur sy produkaanbod te reguleer wanneer nuwe mededingers ontstaan of vraag verander. Hierdie resultate word onder verskeie scenario's getoets om die impak van insetparameters of voorsieningskettingstruktuur te bepaal, en word geverifieer met 'n bedryfspraktisyn wat ondervinding het met veelvuldige premium agri-voedselprodukte. Die resultate, tesame met die vloeimodel en sy berekeningsprosedure, kan deur voorsieningskettingbeplanners gebruik word om nuwe besighede te begin of om kleinhandelaars se premium produkaanbiedinge in mededingende besigheidsomgewings te onderskei.Alternate :Driven by the total cost of ownership, US-China trade and technology competition, and the COVID-19 pandemic, global supply chains are undergoing a major restructuring that will soon transform business and economics all over the world. Recently, supply chains with end-to-end integration for premium agri-food products have emerged as a new business model. This paper examines how they should function, and identifies the supply chain structure/production/business conditions necessary for their development. We study a premium supply chain consisting of many small farms that produce top-quality bananas, one integrator firm, and thousands of retail stores. We use industry and business data to calibrate a multiple-route flow-based model from farms to integrator to retailers/markets. We then use sensitivity analysis to illuminate the stakeholders' decision behaviour, and identify and discuss three main decision issues: contract farming, capacity strategy, and business robustness. For contract specification, contracting on price rather than quantity is conducive to coordinating the interests of the stakeholders. For the capacity strategy, the integrator should source raw products from many small farms rather than fewer large farms. For business robustness, the integrator could still ensure robust profits by regulating its product supply when new competitors arise or demand changes. These results are tested under various scenarios to determine the impact of input parameters or supply chain structure, and are verified with an industry practitioner who has experience with multiple premium agri-food products. The results, along with the flow model and its computation procedure, could be used by supply chain planners to start new businesses or to differentiate retailers' premium product offerings in competitive business environments.
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Our world has drastically changed since COVID-19 hit in March. Half of the department stores anchoring retail districts have closed permanently. Hotels are projecting occupancies below 20 percent. Student housing, multi-family, and senior housing demand have experienced uncharacteristic, disproportional demand reductions. Increased work from home has reduced the need for office space. Major event venues are closed. Active transportation depends upon people's need to travel. Here, McCourt examines what happens when near-term events etch indelible change in how and what people find a need to travel for.
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The COVID-19 pandemic has elevated the ‘essential service' question to the forefront of government policy, business functioning, and public discourse. This qualitative study uses community disaster resilience and institutional work theory to analyse the responses of Canadian grocery retailers to COVID-19. Based on a thematic analysis of 53 grocery retailers' website messaging over three periods at the height of the first wave of the COVID-19 pandemic in Canada, the research identifies ten themes that capture the retailers' response to the pandemic. Focusing on major grocery retailers in Ontario, the research tracks messaging concerning the elevated community role of grocery retailers through a period of crisis. We develop a conceptual framework to understand the community disaster resilience levers of grocery retailing during a pandemic. The research highlights the shift in the balance of messaging concerning the institutional logic of grocery retailers, away from market forces towards a community logic. The findings illustrate how grocery retailers stepped up as an essential service and extended their reach beyond the bounds of their underlying institutional logic to encompass the public good.
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Microbial contamination of indoor air in public spaces plays an important role in the SARSCoV-2 pandemic. So far, most studies on the reduction of airborne microbial load by UVC irradiation have been conducted as simulations or in laboratory environments. The aim of our study is to demonstrate the efficiency of Upper-Room Ultraviolet Germicidal Irradiation (UVGI) in a real environment like a supermarket. Restrictions on the use of harmful SARSCoV-2 particles for testing in public areas could be circumvented by using airborne germs as indicators. The results of this study show significant germ (bacterial and fungal) reductions by use of UVGI during business hours in a supermarket. Referring to known susceptibility values of airborne germs from previous work, we were able to estimate the effectiveness of the UVGI-system used against corona viruses. It met the requirements for complete disinfection. © 2022 17th International Conference on Indoor Air Quality and Climate, INDOOR AIR 2022. All rights reserved.
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The research objectives is to examine the causality relationship that occurs between WEBQUAL, trust, engagement, and backpacker loyalty. This study adopted data sourced from the backpacker community members in Southeast Sulawesi Province, Indonesia as respondents who made online bookings at four online booking retailers, namely;Traveloka.com, Tiket.com, Alibaba.com, and Pegipegi.com. The number of the backpacker community members as respondents is 176 respondents. Testing of causality is done by using Partial Least Squared (PLS). The research found are WEBQUAL which consists of information, system, and service quality has a significant direct effect on trust and engagement. Other found in this research are trust and engagement had a significant direct effect on backpacker loyalty. Furthermore, this research found are WEBQUAL which consists of;information, system, and service quality have a significant indirect effect on backpacker loyalty through the mediating role of trust and engagement.
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PurposeDuring emergencies and times of widespread social fear, such as wars and epidemics, society witnesses many instances of consumer misbehaviour (e.g. panic buying). Therefore, this study aims to understand what drives consumers to enact socially irresponsible while shopping during emergencies.Design/methodology/approachThis study employs a quantitative approach with 400 responses from consumers who shopped during the pandemic.FindingsResults show a positive relationship between consumers' awareness of the negative social consequences of shopping misbehaviour and their ascription of responsibility, which is positively moderated by death-by-emergency-related anxiety. Ascription of responsibility, in turn, has a positive impact on socially responsible behaviour.Originality/valueThis research is the first to examine new applications of norm activation theory in retailing. Furthermore, this research is the first to extend the theory by examining psychological factors that may regulate socially irresponsible behaviour. The research demonstrates the significant role of anxiety and attachment in facilitating the impact of awareness of negative consequences and aspirations of responsibility in the retailing during emergencies.
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PurposeThis study examines the different effects of service recovery strategies on customers' future intentions when online shoppers were experiencing delivery failures. Two types of problem severity are evaluated: wrong-product delivery (issues with the product quality or quantity) and late delivery. This study also investigates the impact of service criticality on the relationship between service recovery strategies and customers' future intentions.Design/methodology/approachThis study employs experimental research with 123 online shoppers as participants. Following the results, a subsequent test is conducted to examine the effect of participants' demographics on future intentions. Finally, the current study elaborates the findings using qualitative research, interviewing both sides impacted by the service failures: online shoppers and e-retail managers.FindingsThe findings show that complementing product replacement with monetary compensation is the most effective strategy to improve repurchase intention after a dissatisfaction moment. This effect is indifferent to service criticality and severity. Age influences the participants' repurchase intentions, in which younger people are less tolerant of service failures. In contrast, gender and education level do not provide any differences. To prevent delivery failures, managers participating in this study suggest several best practices regarding systems and infrastructure, people and coordination and collaboration with logistics partners.Research limitations/implicationsThe study mainly examines a limited type of service and service failures. Further studies are encouraged to expand the variables and scenarios, as well as to employ more distinctive methods, to enrich the findings related to recovery strategy in the e-commerce industry.Practical implicationsGiven proper compensation, service failure could create momentum for online retailers to boost customer loyalty. This study suggests that managers design the most effective service recovery to win customers back to the business.Originality/valueThis paper enriches the literature related to a service recovery strategy, particularly within the online shopping context.
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In moments of crisis that test the stability of US nationalism—the civil war, the expansion of American empire, World Wars I & II, the civil rights era, the post-industrial era, 9/11, COVID—a pattern of violence against Asian Americans seems to make an appearance. Nearly a third of the nurses who have died of coronavirus in the United States are Filipino, even though Filipino nurses make up just 4% of the nursing population nationwide.2 Over 1.2 million Asian Americans labor in food-related industries nationwide—at farms, food processing factories, grocery stores, and restaurants—and are placed at higher risk of infection and mortality.3 In the spring of 2021, in the span of two months, lone white gunmen murdered Asian Americans in Atlanta, Indianapolis, and San Jose (all of the victims were essential service workers). In presenting the data, Wong and Liu invite us to consider how anti-Black tropes and invocations of a persistent "Black-Asian conflict" diverted attention away from the role of white supremacy in fomenting an anti-Asian climate. The new White House immediately promised to "Build Back Better" with a sweeping plan to restore domestic stability and the nation's reputation abroad;implied was the beating back of Trumpian revanchism.
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In 2020, the world started a fight against a pandemic that has severely disrupted commercial and humanitarian supply chains. Humanitarian organizations (HOs), like the World Food Programme (WFP), adjusted their programs in order to manage this pandemic. One such program is cash and voucher assistance (CVA), which is used to bolster beneficiaries' freedom of choice regarding their consumption. In this vein, WFP supports local retailers to provide CVA to beneficiaries who do not have access to a functioning market. However, the operations of these stores can suffer from a very high transmission risk of COVID‐19 unless preventive measures are put in place to reduce it. This paper discusses strategies that retailers and HOs can enact to maximize their service and dignity levels while minimizing transmission risk under a CVA program during a pandemic. We argue that HOs providing CVA programs can improve their assistance during a pandemic by implementing strategies that impact the retailing operations of their retailers.
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This article constructed a four-level fresh agricultural product (FAP) supply chain with a two-stage pricing strategy under a "community group purchase (CGP) platform + direct procurement from the FAP supplier” sales model. We investigate the influence of the CGP agency's participation in the control strategy of FAP freshness preservation efforts on the profits of supply chain stakeholders. This article discusses the effects of the FAP supplier profit-sharing ratio, the CGP agency profit-sharing ratio, and consumers' sensitivity to FAP freshness on the supply chain stakeholders' freshness preservation efforts. Moreover, based on the fairness preference theory, this article designed a profit-sharing contract that involves the Nash bargaining game between the FAP supplier and the CGP agency as the supply chain coordination mechanism. Modeling results revealed that: (1) The CGP agency's freshness preservation efforts increased total supply chain profits. (2) The FAP supplier profit-sharing ratio, CGP agency profit-sharing ratio, and consumers' sensitivity to FAP freshness have a positive correlation to the profits of the FAP supply chain and promote the coordination of the supply chain. (3) Considering fairness preferences, with the increase in FAP suppliers' business negotiating ability, their freshness preservation efforts and fairness utility both increased gradually, while the fairness utility of the CGP agency gradually decreased.
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In the early months of 2020, pandemic covid-19 hit many parts of the world. Especially developing countries like India observed a negative growth rate in few quarters of last financial year. Retailing is one of the key sectors that contribute to Indian GDP with a share of nearly 10 percent. Hence there is a need for the retail sector to bounce back which is possible with the efficient use of new digital technologies. Market basket analysis is used here to extract the association rules which can be directly used for formulating discount and combo offers. Along with that, these rules can be used to decide the product positioning in the retail store. Items which are bought together can be placed next to each other to increase sales. Recommendation systems are most commonly used in ecommerce websites like Amazon, Flipkart, etc, and streaming platforms like Netflix to recommend the items that are to be purchased by users. Although recommendation engines are implemented in multiple web and mobile applications, these are not in the implementation stage in offline retail stores due to many implications associated with them like infrastructure, cost, etc. In this project, we have used market basket analysis and recommendation systems to propose a model to implement in retail stores to increase sales revenues and enhance customer experience. © 2022 IEEE.
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PurposeEmployee turnover, a reality that Indian retail organizations cannot ignore, is the central theme of this paper. The authors have aimed to empirically establish corporate social responsibility initiatives (CSRI) and transformational leadership (TL) as rather unconventional predictors that can potentially influence retail employees' intention to stay (ITS) through sequential mediation by employer branding (EB) and organizational identification (OI).Design/methodology/approachData collected using a structured questionnaire from three hundred and five frontline employees working with twenty-nine Indian retail outlets in the Delhi-National Capital Region (NCR) region was tested using structural equation modelling.FindingsFindings confirmed the impact of both CSRI and TL on ITS, with sequential mediation by EB and OI. While OI partially mediated the effect of EB on ITS, TL exerted more influence than CSRI in enhancing EB.Originality/valueThis study enhances retail literature by empirically testing a unique fusion of organization and individual-level predictors that influence ITS as an individual-level outcome. Having TL and a firm corporate philosophy of CSR spending can enhance a retailer's image as a preferred employer brand and generate OI to successfully address employee turnover
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PurposeThis study aims to understand customer equity and loyalty using augmented reality (AR) and employee services in a physical retail environment. The current study investigated how customers' experiences with AR-based and employee service affect their satisfaction, equity and loyalty.Design/methodology/approachA conceptual framework was developed by reviewing AR and employee services literature. The Smart PLS-SEM technique was used to test the responses of 620 Chinese respondents empirically.FindingsThe findings provided valuable insights into AR and employee services in a physical retail environment. Customers are more inclined to use AR services in the current business climate.Research limitations/implicationsThis study's sample was drawn from a single city, with a total of 620 respondents, which may not be a complete representation of China as a whole. As a result, the results may not be generalizable to a single city.Practical implicationsRetail brand managers should emphasize implementing innovative technologies in the physical retail environment to retain and attract customers. Pandemic consumers are opting for innovative technologies as part of their shopping experience due to changes in business models.Originality/valueThe researchers recognized AR and employee services as innovative domains in physical retail stores because they can increase sales, customer equity and loyalty. As a result, the framework results are precious to practitioners interested in implementing such innovative technologies for retail stores.
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The declaration of the COVID-19 pandemic and the resulting lockdowns brought focus on the importance of the retail sector for community well-being. The restrictive government policies that were put into place to curb the spread of COVID-19 virus added pressure on retailers to adapt to the subsequent changes in consumption. This research, using a case study of Erie County in the State of New York (NY), investigates these changes in visitation patterns for a commercial service sector that was deemed 'essential' - food and beverage. This study uses mobile location data to identify variations in shopping patterns for independent and chain stores. The study finds that by comparing the pre-pandemic to pandemic, there were changes to visitation patterns over time and between retail types. While the study highlights the potential to use mobile data to study shifts in consumption behaviours, the paper also reveals several challenges in using such data. © 2022 IEEE Computer Society. All rights reserved.
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PurposeThe conceptualization of the Base of Pyramid (BOP) proposes that low-income markets can lead to profitable opportunities for businesses. The purpose of this study is to identify key success factors of a BOP business strategy based on a case study of the discount retailer, Dollar General, in the USA.Design/methodology/approachThe research design used in this research is an in-depth case study of Dollar General in the USA. Qualitative methods are applied in both the primary and secondary data collection and during the follow-on data analysis of Dollar General.FindingsDollar General's strategic profile is achieved through the combination of the following four actions which are tailored to compete effectively at the BOP in the USA: creating the neighborhood discounter, raising aspirational appeal, reducing service and eliminating internationalization.Research limitations/implicationsThe case is specific to Dollar General in a US cultural context.Practical implicationsThe case of Dollar General demonstrates how a discounter retailer should not only follow a low-cost strategy to compete at the BOP. Its ability to craft a distinctive strategy is coherent with meeting the logistical, rational and emotional needs of the low-income consumer in the USA.Social implicationsMany businesses have neglected rural areas of the USA as being unprofitable. The ability for businesses such as Dollar General to serve the BOP segment can foster the socio-economic well-being of communities.Originality/valueThe overwhelming body of the BOP literature is based on emerging markets. To the best of the authors' knowledge, this is one of the few studies to investigate BOP business strategy in the USA.